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Urgent Care v Emergency Care

Updated: Oct 9, 2024


Urgent Care v Emergency Care

Sometimes it's difficult to know how to access the type of health support we need when we are faced with an emergency or urgent need. How do we know where to go for help? Following our successful. meeting with NHS England last month, COGNEWS is able to share the following information.


What is Urgent Care?

This is for an illness or injury that needs attention quickly but is not life-threatening.


What to do:

Call 111 for advice or an appointment. Examples of when you might need this type of care are:

  • sprains and strains

  • possible broken bones

  • minor head injuries

  • cuts that need stitches

  • minor burns & scales\feverish illnesses

  • abdominal (tummy) pain

  • urgent mental health concerns


Walk-in Centres is available at:

Haywood hospital Stoke-onTrent Mon- Sun, 7am - 9.30pm


Minor Injuries Units are available at:

Leek Moorlands Community Hospital Hours 9am - 5pm

County Hospital Children's MIU

Stafford Mon-Sun 8am-10pm


What is Emergency Care?

This is help for life-threatening conditions, If someone's in immediate danger because of an injury or severe health problem, they need emergency care quickly. This is available at emergency departments (ED's) These are also known as accident and emergency (A&E) or casualty.


What to do:

Call 999 or go to ED. Examples of when you might need this type of care are:

  • signs of a heart attack

  • sings of a stroke

  • sever difficulty breathing

  • seizures

  • heavy bleeding (blood spraying or puring)

  • choking

  • rapid swelling of lips, tongue or mouth

  • severe injuries after serious accident


Local Emergency Departments are located at:

Royal Stoke University Hospital (24 hrs)

County Hospital - Adults Only Stafford. Mon-Sun 8am-10pm

Queen's Hospital Burton (24 hrs)


Urgent Care v Emergency Care last updated 07.10.24




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